TRANSPORT CO: Hi Fred! Benefits Open Enrollment begins TODAY.
Considering that 97% of mobile phones can access the internet, including a link made it simple for the enterprise to engage with its employees and direct them to the HR portal. In a single month, over 20,000 texts were sent that informed employees of their benefit options, open enrollment dates, and links to easily select their benefit plans.ĭialog Health two-way mobile messaging platform is an efficient and cost-effective way to communicate to all staff with a mobile phone and who elect to remain opted in for texting. Considering only 6% of employees opted out of receiving texts, utilization of the texted link was well over 100%. A link to the new HR portal shared via text message was clicked more than 4,500 times during the open enrollment period. The Dialog Health two-way text messaging platform allowed the HR department to communicate quickly and efficiently to nearly 4,000 employees. The two-way texting platform could also remind employees when open enrollment was starting and ending and provide additional updates, as needed. In cooperation with its insurance brokers, the company decided to deploy two-way texting so all employees could receive text messages with the link to the new HR portal on their phones. When a transportation enterprise decided to begin using a new human resources (HR) portal during benefits enrollment, the company realized that getting their long-haul trucker employees to use the portal during the narrow enrollment period would be a challenge given the majority of did not use email and were on the road most of the time. With the ability to see patient responses in real-time, staff were able to act on any response that required additional attention.
206 patients replied with a number and provided commentary (2.8%)ĭialog Health’s two-way mobile messaging platform has proven to be an efficient, fast, and cost-effective way to add a survey text to the patient experience at DHC of Dallas.
74 patients replied with a 1, 2, or 3 (1%).
5,830 patients replied with a 4 or 5 (79%).
This allowed the ASC to achieve the following: The ASC added an NPS survey text to the campaign, which asked: “Would you mind rating your experience with us between a 1 and a 5, with 1 being low and 5 being high? Simply reply with the number.”ĭuring 2020, DHC of Dallas sent NPS survey texts to 7,397 patients through the Dialog Health platform. Furthermore, relying on phone calls or snail mail was expensive and resource-intensive.ĭHC of Dallas ran a post-appointment patient communication campaign via text messages sent automatically through the Dialog Health two-way texting platform. Digestive Health Center (DHC) of Dallas, an ambulatory surgery center (ASC) owned and operated by AMSURG, wanted to get real-time feedback from patients the day after their surgery, but the ASC believed patients would not respond to emails.
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